Product：
I. Customer Information
Company：
Address：
Contact Person：
Tel：
II. Product Information
What are XCMG’s products that were purchased or used by you or your company?
III. Evaluation of Satisfaction
The following are very simple questions, please click“√”on related number or“□”for what you think is the appropriate evaluation for each question.
（1） For integrating factors, such as product, service, promotion and price etc, what do you think of the whole image of XCMG brand?
Very good
（2） Do you think that XCMG’s products (performance, reliability, price, service and brand etc) have outstanding advantages in your opinion?
Very good
（3） Before you purchase or use XCMG’s products, based on your information, do you think XCMG’s products can meet your requirements?
Very good
（4）Before you purchase or use XCMG’s products, do XCMG’s products often have breakdowns based on what you have learned?
No breakdown
（5） Before you purchase or use XCMG’s products, how about the pre-during-after sales service based on what you have learned?
Very good
（6） In view of all the above-mentioned factors, before you purchase or use XCMG’s products, how do you think about the overall quality of XCMG’s products?
Very good
（7） After you purchase or use XCMG’s products, how do you think about the appearance quality of XCMG’s products?
Very good
（8） After you purchase or use XCMG’s products, how do you think about the comfortability of operation on XCMG’s products?
Very good
（9）After you purchase or use XCMG’s products, how do you think about the quality of electrical system of XCMG’s products?
Very reliable
（10）After you purchase or use XCMG’s products, how do you think about the quality of hydraulic system of XCMG’s products?
No leak
（11）Do XCMG’s products you purchased or used have frequent breakdowns?
No breakdown
（12）Do XCMG’s key components (engines, gearboxes, driving axles, and chassis structures) have frequent failures?
Very rare
（13）How do you think about XCMG’s maintenance?
Very convenient
（14）How do you think about safety performance of XCMG’s products?
Very safe
（15）How do you think about environment protection (like noise, emission and vibration etc.) of XCMG’s products?
Very good
（16）After you purchase or use XCMG’s products, how do you think about the overall quality of XCMG’s products?
Very good
（17）Are you satisfied with the reception and explanation of our sales person?
Very satisfied
（18）Based on your information and personal feeling, how do you think about the delivery service (including inspection and technical guidance) of XCMG’s products?
Very good
（19）Is XCMG’s maintenance service timely after your product has a failure?
Very timely
（20）How do you think about the skills of XCMG’s technical servicemen when they make trouble-shootings?
Very good
（21）Are you satisfied with the technical consultation service provided by XCMG?
Very satisfied
（22） Do you think whether XCMG provide spare parts timely or not?
Very timely
（23）Are you satisfied with the quality and the correctness of XCMG’s spare parts supplied to you?
Very satisfied
（24）Do you think the price of XCMG’s spare parts is reasonable from your own experience?
Very reasonable
（25）Are you satisfied with XCMG’s pre-during-after sales service?
Very satisfied
（26）Do you think that the price of XCMG’s products is reasonable being relative to their quality?
Very reasonable
（27）How do you think about the quality of XCMG’s products being relative to their price?
Very good
（28）After you purchase or use XCMG’s products, are you satisfied with them compared with your expectation?
Very satisfied
（29）Comparing with products of other manufacturers you know, if the score for the best is 10 and the worst is 1, then what score you will give to XCMG’s products?
Very good
（30）Starting from the point of your real feeling for purchasing and imaging your ideal brand products in your mind, if the score for the ideal is 10, then what score you will give to XCMG’s products?
Very ideal
（31）Comprehensive considering performance, price, quality, service and brand, are you satisfied with XCMG’s products?
Very satisfied
（32）When you repurchase, if there are products from several different manufacturers for your choice, how much is the possibility for you to choose XCMG’s products again?
Very much
（33）If you choose to repurchase XCMG’s products and XCMG makes a price increase, so to what percentage will you give up choosing XCMG’s products?
1%
（34）If you choose not to repurchase XCMG’s products and XCMG makes a price decrease, so to what percentage will you choose to repurchase XCMG’s products?
1%
（35）If you are not satisfied with quality and service of XCMG’s products, have you ever complained to other people?
Yes （when choosing NO, no need to answer Question 36 and 37）
（36）If you have ever complained to other people, what is the reason for your complaint?
Product quality
（37）If you have ever complained to other people, are you satisfied with the result?
Very satisfied
IV Questions About Improvement
What respects do you think that XCMG needs to get improvement on products and service? Please arrange the followings in an order from urgent to not urgent:
①Appearance Quality ②Product Performance ③Product Reliability ④Product Price ⑤Technical Training
V. Other Opinions or Suggestions
